Shipping policy

At allurabrush.com, we ship worldwide. We appreciate your trust and want you to be fully informed about delivery times and conditions.

 Order processing

All orders are processed within 3 business days after payment confirmation.

Business days do not include weekends or local holidays.
During peak periods (promotions, holidays), processing may require additional time.

 International Shipping

We ship worldwide with an estimated delivery time of 9 business days after order processing.

  • Total estimated time from purchase: approximately 12 business days (3 preparation days + 9 shipping days)

  • Some countries may experience additional delays due to customs, logistical restrictions, or events beyond our control.

Delivery times are estimates. We cannot guarantee exact arrival dates, especially in remote areas or with strict customs procedures.

 Tracking information

Once your order is shipped, you'll receive an email with your tracking number and a link to check the shipment status at any time.

 Taxes and tariffs

Shipments outside your country of origin may be subject to customs duties, taxes, or fees , depending on the local laws of the destination country.

  • These charges are the buyer's responsibility and are not included in the product price or shipping costs.

  • AlluraBrush is not responsible for delays due to customs processes.

Incorrect address or absences

It is the customer's responsibility to provide a complete and accurate shipping address .
In the event of a return due to an incorrect address, repeated absence, or failure to collect at a postal service:

  • You can request reshipment, assuming the new shipping cost .

  • If you prefer a refund, the original shipping costs will be deducted.

I didn't receive my order

If it's been more than 20 business days since your order shipped and you still haven't received it, please contact us at allurabrush@gmail.com

 . We'll investigate the matter with the courier company and offer you a solution.

Important

By completing a purchase in our store, you agree to the terms of this shipping policy.
If you have any questions before or after purchasing, please contact us at: allurabrush@gmail.com